Warranty and product care

1. Warranty conditions

At Herten Pro Sports, we stand behind the quality of our products. We offer a guarantee against manufacturing defects under normal use and proper care.

What is covered

Our warranty includes:

  • Material defect
  • Processing errors
  • Faulty seams or stitches
  • Defective zippers or closures

What is not covered

The warranty does not cover:

  • Damage caused by improper use or incorrect maintenance
  • Normal wear and tear
  • Accident-related damage
  • Damage caused by sports activities or rough handling
  • Color fading due to sunlight or washing
  • Damage caused by alterations or modifications

Warranty period

All products are covered for 30 days from the delivery date.

2. How to claim the warranty

If you believe your product has a manufacturing defect, please proceed as follows:

  1. Please contact us within 30 days of receiving the product.
  2. Send clear photos or a video of the fault.
  3. Please provide your order number and details of the problem.
  4. Our team will review the claim and respond within 2-3 working days.

Possible solutions

After reviewing your claim, we can offer:

  • Replacement of the defective product
  • Credit in the shop
  • Refund (only if a replacement is not available)

3. Care instructions for products

To keep your sportswear and equipment in perfect condition, please observe the following instructions:

General care

  • Always follow the care label on the product.
  • Wash inside out to protect prints and logos.
  • Do not bleach
  • Do not iron over printed logos.
  • Do not use fabric softener

Wash

  • Use cold water (30°C).
  • gentle wash cycle
  • Do not wash with heavy clothing items such as shoes or jeans.

Dry

  • It's best to air dry it.
  • Do not tumble dry
  • Avoid direct sunlight

storage

  • Store in a cool, dry place
  • Do not hang heavy items on thin clothes hangers
  • Do not store folded while damp.

4. Contact for warranty claims

If you have any questions or wish to make a warranty claim, please contact us:

📞 Phone: +49 152 077277 64
📧 Email: Info@hertenprosports.de
📧 Email: khalil@hertenprosports.de