Shipping guidelines

1. Shipping methods & delivery time

At Herten Pro Sports, we offer reliable shipping options to ensure your order arrives quickly and safely.

Standard shipping

  • Delivery time: 3–7 working days within Germany.
  • Shipment tracking available.

International shipping

  • Delivery time: 7–15 working days , depending on the destination.
  • Customs duties may apply depending on the destination country.

Note: Delivery times are estimated and may vary due to holidays, customs delays, or unforeseen circumstances.

2. Processing time

All orders are processed within 1-3 working days after receipt of payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Custom or bulk orders may require additional processing time. We will inform you if any delays occur.

3. Shipping costs

Shipping costs are calculated at checkout based on the following factors:

  • Destination country
  • Total weight of the order
  • Selected shipping method

The final shipping costs will be displayed before you complete your order.

4. Shipment tracking

Once your order has been shipped, you will receive:

  • A confirmation email
  • A tracking number (if available)

You can use the tracking number to track the shipping status until delivery.

5. Delivery problems & missing packages

If your package is delayed or missing:

  1. Check the shipment status.
  2. Please check your delivery address.
  3. If the problem persists, please contact us at:

Email: Info@hertenprosports.de / khalil@hertenprosports.de
Telephone: +49 152 077277 64

We will help you solve the problem as quickly as possible.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties and taxes depending on the destination country.

  • The customer bears these costs.
  • We accept no responsibility for delays caused by customs.

7. Delivery address

Please ensure that your delivery address is complete and correct before placing your order.

  • We accept no responsibility for delays or delivery problems due to incorrect addresses.
  • If you need to change the address, please contact us immediately after placing your order.

8. Contact us

If you have any questions about shipping, please contact us:

Herten Pro Sports
Address: Herten Pro Sports (privately owned)
Telephone: +49 152 077277 64
Email: Info@hertenprosports.de / khalil@hertenprosports.de